Tutorials

Finding help with common issues

Video Tutorials

Watch our video tutorials to help you get started and also troubleshoot any issues you might be having
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Feature Codes

Below are the “*” codes commonly used from your keypad

FEATURE CODE NAME DETAIL
*1 Call Transfer Call Transfer Transfer a call to another extension
*2 Record Active Call
*4 Attended Call Transfer Attended call transfer to another extension. After extension
number press #
*411 Directory *DIR to dial by name.
*3472 DISA *DISA followed by Administrative PIN to receive a dialtone and call out
*67<phone number> Call Privacy Activate call privacy
*69 Call Return Call back the last incoming number
*732 Record *REC followed by Administrative PIN to record a message
*8[ext] Extension Intercom Page a specific extension.
*870 Redial Redial a number
*9171 Talking Date Current Server Date
*9170 Talking Time Current Server Time
*9172 Talking Date & Time Current Server Date & Time
*925 Wakeup Call Schedule a wakeup call
*78 Enable DND Enable Do Not Disturb
*79 Disable DND Disable Do Not Disturb
*9888 FreeSWITCH Conference Connects to Cluecon Weekly
*0[ext] Speed Dial Speed dial an extension
*21 Follow Me Set the Follow Me number
*72 Enable Call Forward Enables Call Forward
*73 Disable Call Forward Disables Call Forward
*74 Call Forward Toggle Call Forward enable/disable
*33 Eavesdrop To activate you will need your account PIN. If you do not know your PIN please contact your account manager to receive